Terms and Conditions

Payment Terms:

Net 20 days for accounts with approved credit and prepaid for all other accounts.  All items remain the property of Manchester Pet Supplies until paid for in full.  We offer payment by cheque, e-transfer, or online banking at most financial institutions.  Payment by Visa or Mastercard is accepted as part of our automated charge program.  Please ask our office for details.

Credits:

Please report all order discrepancies and damages to our office within 24 hours of delivery to receive a credit.

Returns:

Product returns are handled on a case-by-case basis.  Please contact the office or your sales rep for assistance.

Backorders:

Out of stock items will not be backordered unless specifically noted on the invoice.  Backordered items that have not shipped within 3 months will be cancelled.